We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
Can I apply for a Refund?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team (Support@gemstoneusa.org) for assistance, explaining your reasons for wanting to return it.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
I have received Damaged/Defective gift! What should I do?
In the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.
Late or missing refunds (if applicable)
It may take some time before your refund is officially posted.
If you’ve not received your refund within 2 weeks, please contact us at email@example.com.
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support email at firstname.lastname@example.org. to check if changes or cancellation are possible, and give the reason you wish to cancel.
This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.